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Customer Support position

Our Customer Support Department is our front line that handles the majority of the incoming phone calls and tickets. The level of customer satisfaction that we provide is one of the main reasons why we have been successful in our venture and why top Real Estate agents chose our system over our competition. Each team member takes every customer issue seriously and with a professional approach to ensure that the problems are solved in a timely manner with a complete customer satisfaction. You will become an integral part of this team and help us continue delivering A+ customer experience.

Main Tasks and responsibilities:
  • Communication with our clients via phone, email and chat applications on a daily basis
  • Handling different client requests in a professional and kindly manner
  • Having patience and a can do attitude during conversations with customers
  • Assessing clients' needs and collecting information to identify problems reported by clients and remove errors from our system
  • Research, diagnose, troubleshoot and identify solutions to resolve issues
  • Providing clients with information on possible solutions to the problems they reported and helping them solve them on their own
  • Providing additional information in accordance with the needs and interests of our clients
  • Maintenance of data regarding daily communication and transactions and the challenges and actions taken to overcome them
  • Maintenance of strong long-term relationships with clients by providing professional and high-quality service
  • Transparent, reliable and effective communication with clients, Production team members and superiors.
Desirable profile:
  • Fluent spoken and written English is a must
  • Ability to give concise and accurate information to customers, team members and superiors
  • Kind and professional approach to customers (What can we do for you attitude toward customers)
  • Ability to show empathy and understanding for our customers’ expectations or problems
  • A drive to work and collaborate with different profiles of clients and coworkers
  • Basic problem-solving skills and attention to detail
  • Ability to work independently as well as in a team
Don’t have experience with Customer Support position yet? No problem!

We are not looking for experts in this field; we are looking for young, proactive and result-oriented people who are not afraid of new challenges - people who are tech savvy and who can see themselves in the IT industry for a longer period. If you like to communicate a lot during the workday and you are a pleasant, friendly and patient communicator with a strong desire to quickly and efficiently resolve and troubleshoot customer demands, this is the right call for you. Don't miss this career opportunity!

Location:

Sarajevo and Mostar, Bosnia and Herzegovina

Working time:

3.00PM - 11.00PM Monday - Friday

Desirable skills
  • Interest in IT processes and basic IT literacy
  • Good organizational and prioritization skills
  • Timely and transparent communication with customers, team members and superiors
  • Experience in using Google Suite products - Gmail, Google Documents, Google Calendar
Benefits of joining our team:
  • A friendly and supportive work environment
  • Access to our internal knowledge and expertise
  • Challenging tasks and a chance to maximize your potential
  • Internal training (technical skills and soft skills)
  • Team building and internal events
  • A competitive salary
  • Opportunity for professional development
  • A long-term perspective in our company and IT sector

Sound like the job for you?

Got what it takes to work with us? Great! Send us a link to your resumé or portfolio to become part of our talent pool.

Email your resumé to vedran.s@agent-server.com
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